Frequently Asked Questions

Forward Motion delivers custom orthotics and AFO braces in 10 to 12 business days, counted from when the lab receives the order to when the device arrives at your office. Shipping is included in that figure, not added to it.

1-day or 3-day fabrication rushes are available for custom orthotics, selected at checkout for an additional fee; the rush figure covers fabrication only, with shipping added. Rush fabrication is not offered on AFO braces.

Forward Motion Medical is unable to share pricing details over chat or with anyone who isn’t a licensed doctor or medical provider. If you are a provider, please schedule a call with an account manager to get full pricing information.

Submit the contact request form on the Forward Motion site and your area representative will contact you to set up your account. Account setup and basic training take about an hour, after which the practice can begin submitting cases.

For devices that can use the built-in LiDAR sensors with the FM App, you'll need one of the following Apple devices:

• iPhone 12 or newer

• iPad Pro (3rd generation or newer)

These models are equipped with the advanced LiDAR and TrueDepth sensor technology required for accurate 3D foot scanning and optimal app performance.

These models include the necessary hardware to support the FM App’s 3D scanning features. Older devices without these capabilities are not compatible with the FM App’s scanning features.

Additionally, Generation 6 iPads and newer are compatible if used in combination with the Structure Sensor external 3D scanner, which integrates with the FM App for professional-grade scanning. Devices without either cannot use the app's scanning features.

Forward Motion's 3D scanning app can intuitively scan for custom orthotics and AFO braces as well as order prefabs very easily. For more information about how to use our app, please see the following:

• How do I Download the Forward Motion App?

• How do I Create an Account Through the App?

• Information about the Forward Motion App

Forward Motion makes two low-profile custom orthotics for dress shoes: Dress Elite and Dress High Heel. The shell is 1.7 mm and the finished device is 3.25 mm.

Forward Motion custom devices include a 6-month adjustment warranty and a lifetime shell warranty. To view full Warranty, visit our Warranty Information Page.

Forward Motion sets up multi-doctor practices with a single practice account, and each doctor has an individual account within it. Billing can be handled at the practice level or at the individual doctor level, whichever the practice prefers.

A practice can be set up doctor by doctor with practice-level billing added later, or practice management can set up the whole practice and every doctor at once. Training is available one-on-one or as a group.

The arch heights on the order form are for the cast correction, not the height of the patient's foot.

• TOTAL CONTACT - The arches of the cast are made to what the scan measures, adding no arch fill. Recommended for patients with low arches or flat feet.

• HIGH - We add fill to the cast to lower it by 2mm from what the cast measures.

• MEDIUM - We add fill to the arch to lower it by 4mm from what the cast measures. This is the lab standard.

• LOW - We add fill to the arch to lower it by 6mm.

*The lab standard is to average the arch height if there is 4mm or less difference between the feet. If the arches measure 5mm or more difference, we make to each foot. If total contact is requested we make the arches to each foot.

You can find the free Forward Motion USPS shipping label under the "Resources" tab at the top of the website or print a free USPS return label. Simply fill out the information and print out the label.

Our collection of forms, including those for orthotic and AFO orders, as well as return and exchange requests can be found on our Forward Motion Order Forms page. Each form is clearly labeled, easy to navigate and easy to download, ensuring a smooth and efficient ordering process.

Our Forward Motion Lab Cheat Sheet explains many aspects of working with our lab. Information such as device types, materials used, accommodations and other things to make working with us a smooth experience.

For any other questions, feel free to give us a call or send us a message. We have a team of specialists available for consultations and advice.

A digital version of Forward Motion Medical's entire product catalog can be viewed and downloaded by clicking here: Forward Motion Catalog. If you would like a physical copy, contact us and we can send you one.

The Outgrow Program is designed to help doctors & parents save money when purchasing orthotics for children under 18 years old with growing feet.

If you are a medical practitioner and would like more details please call us at: (435) 251-8500

The log in page can be accessed by clicking Log In located at the top right corner of the website which takes you to our Doctor Portal login page. You will need a username and password which can be set up by giving us a call at (435) 251-8500.

Call us at: (435) 251-8500

Or Email us: office@forwardmotionmedical.com

Visit our Contact page for more information.